We are committed to complying with GDPR, CCPA, PECR and other privacy regulations on our website and on our feedback product too. The privacy of your data — and it is your data, not ours! — is a big deal to us.
In this policy, we lay out what data we collect and why, how your data is handled and your rights to your data. We promise we never sell your data: never have, never will.
If you have placed the FeedbackBulb script on your website, take a look at our data policy for details on the information we do collect about your website visitors on your behalf.
As a visitor to the feedbackbulb.com website
The privacy of our website visitors is important to us so we do not track any individual people. As a visitor to the feedbackbulb.com website:
- No personal information is collected
- No information such as cookies is stored in the browser
- No information is shared with advertising companies
- No information is mined and harvested for personal and behavioural trends
- No information is monetized
We use a EU based company TelemetryDeck to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected.
Analytics we receive from TelemetryDeck include referral sources, top pages, visit duration, information from the devices (device type, operating system, country, and browser) used during the visit and more. You can see full details in our data policy.
As a registered user of FeedbackBulb
At FeedbackBulb, we prioritize the privacy and security of our registered users.
- Information We Collect: As a registered user, we collect certain essential information to facilitate your login process and billing activities. The information we collect includes:
Email Address: We require your email address to create and maintain your account, verify your identity, and provide you with important notifications regarding your service and account.
Company Name: We collect your company name to customize our services and correspondence for business-related purposes.
Billing Information: We collect and process your billing information, such as credit card details or other payment method information. However, please note that we do not store this information directly. We use a trusted EU-based payment processors, Mollie and Stripe, to securely handle and process your payment information.
Billing Address: We collect your billing address information like street, postal code, country and VAT number for accounting purposes.
Use of Your Email Address: We may use your email address to communicate with you about essential service-related matters, such as important updates, security alerts, changes to our terms and conditions, and other administrative information relevant to your account. These communications are crucial to ensuring a smooth user experience and to keep you informed about the status of your account.
Use of Your Company Name and Billing Information: We collect and process your billing information solely for the purpose of facilitating payments and fulfilling your orders. This information is securely transmitted to and stored by our trusted payment processors, Mollie and Stripe, who handle the actual storage and processing of the billing information. We do not retain your complete billing information in our systems.
Data Transfers: We want to assure you that all processing and storage of your personal information occurs within the European Union (EU). By storing and processing your data within the EU, we ensure that your personal information benefits from the high standards of data protection set forth by the GDPR.
Security and Protection: We employ industry-standard security measures to safeguard your personal information and prevent unauthorized access, disclosure, alteration, or destruction. We use encryption technology to protect your data during transmission and securely store it in our systems. Our payment processors, Mollie and Stripe, also employ robust security measures to ensure the confidentiality and integrity of your billing information.
Sharing Your Information: We do not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain cases, we may be required to share your information with trusted third-party service providers who assist us in delivering our services. These third-party providers are bound by strict confidentiality agreements and are only permitted to use the information for the specific purpose of providing services to us.
Your Rights: Under the GDPR, CCPA, and PECR, you have certain rights regarding the personal information we hold about you. These rights include:
The right to access: You have the right to request access to the personal information we hold about you.
The right to rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
The right to erasure: You have the right to request the deletion of your personal information in certain circumstances.
The right to restrict processing: You have the right to request the restriction of processing of your personal information in certain situations.
The right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
The right to object: You have the right to object to the processing of your personal information in certain circumstances.
The right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.